Terms and conditions

The most important term is that your address details are correct. Most delayed parcels are as a result of this. Please double check.
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Terms & Conditions

1. Postage information
Correctly addressed Parcels
Please ensure that your address is correct. Use Capitals and spaces where appropriate. The address labels are printed from the details that customers enter on their account, we cannot be held responsible for items delayed or wrongly delivered due to an incorrect postal address.

UK Customers Depending on time of year delivery is usually within 3-5 working days of order being placed. During the peak times of year (Spring/early summer) deliveries may take a little longer due to major plant fairs and the extra care we take in packing.
If your building has controlled access then you must follow the couriers instruction in a timely manner.

Delays are possible, especially with the Covid-19 situation so please allow at least 14 days for delivery. If you are planning on being away then we recommend you allow three weeks in case of delays.

If the package is returned to us because of customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage and arrange the reshipment of fresh plants. Details for customer's personal reason:
* Wrong address/no consignee
* Delivery could not be completed due to no answer or customer being away
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package
* Didn't collect package by deadline

2) Returns and cancellations- Due to the nature of the plants returns cannot be accepted. However if a plant is deemed to be unreasonably damaged (not including broken fronds which are inevitable for many species), dead or not as described then please contact me within 48 hours for a refund or replacement. If an item is to be refunded we aim to do this within 48hours. Customer satisfaction is our priority so we always aim to ensure you are ultimately happy with your purchase.

3) Privacy- Unless you sign up to receive our regular newsletter, which gives subscribers access to exclusive offers, your order details will not be used for any other purpose. We do not store any personal data electronically at Shady Plants and information will never be sold on to a third party for any purpose.

4). Disclaimer

Your access and use of this site is deemed to constitute your acceptance of these Conditions of use, and takes effect from the date and time on which you first use this website.

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any other user or third party.

This website is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy.

We do not warrant or represent that the functions contained in the material available on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.

In no event will we be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, or loss of profits, arising out of or in connection with the use of this website or reliance on its content.

The material on this website may include the views or recommendations of third parties, which do not necessarily reflect our own views, or indicate our commitment to a particular course of action. We assume no responsibility or liability arising in respect of any such third party material.

5). Links to websites

We are not responsible for the content of any linked site.

Links on this site may lead to other websites which are not under our control. Listing and linking should not be taken as an endorsement of any kind. We accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.

6). User security

We make every effort to check and test material at all stages. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malware, malicious computer code or other forms of interference which may damage your own computer system. It is always wise for you to run an up-to-date anti-virus program which checks inter alia on all material downloaded from the internet, and maintain a fully-functioning firewall.
We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

7). Copyright

All material featured on this website is subject to Copyright protection unless otherwise indicated. All material (including logos and banners) displayed on this website are the property of the site owner 'Mike Keep' and may not be used without their express consent.

8). General

We accept no liability for any failure to comply with these Website Conditions of use. If any of these Website Conditions of use are held to be invalid, unenforceable or illegal for any reason, the remaining Website Conditions of use shall nevertheless continue in full force.

9). Governing law

These Website Conditions of use shall be governed by and construed in accordance with the laws of the Republic of Ireland. Any dispute arising under these Website Conditions of use shall be subject to the exclusive jurisdiction of the courts of the Republic of Ireland